Privacy Policy

Effective date: August 21, 2026


Cheese Boutique ("Cheese Boutique," "we," "us," or "our") operates the retail store at 45 Ripley Ave, Toronto, ON M6S 3P2, and the website cheeseboutique.com, including our online shop, wishlist and account features, newsletter, and booking pages for catering, tours, events, and our food truck (collectively, the "Site"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights you have.

By visiting the Site, creating an account, subscribing to our newsletter, placing an order, or booking catering, a tour, or an event with us, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

This policy is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law, since Cheese Boutique currently sells and ships within Canada only.



1. Personal Information We Collect

a) Information you give us directly

  • Contact and account information: name, email address, phone number, billing and shipping address, and password, when you create an account, sign in, or check out as a guest.

  • Order information: the products you purchase, order history, gift messages, and delivery instructions.

  • Newsletter and marketing sign-up: your email address (and name, if provided) when you subscribe to our newsletter or promotions through the footer sign-up form.

  • Wishlist: the products you save to your Wishlist, tied to your account.

  • Contact form and customer service: name, email, phone number, and the content of any message you send us through the Contact Us form, by phone, or by email.

  • Catering, tours, events, and food truck bookings: name, contact details, event date and location, guest count, and any dietary restrictions or allergy information you choose to share with us so we can prepare your order safely. We only collect this dietary/allergy information when you voluntarily provide it for an order, and we use it solely to fulfill that order.

  • Payment information: when you check out, payment is processed directly by our payment processor (Shopify Payments and/or the card networks it supports). We do not store your full credit card number, card verification code, or bank account details on our own servers — these are handled by our PCI-DSS-compliant payment processor.

b) Information collected automatically

When you browse the Site, we and our service providers automatically collect certain information through cookies and similar technologies, including:

  • Device and browser type, IP address, and general location (city/region) derived from your IP address.

  • Pages viewed, products browsed, referring website, and time spent on the Site.

  • Approximate cart and checkout activity, used to show you a saved cart or send an abandoned-cart reminder if you've provided an email address.

c) Information from third parties

  • Our shipping carriers provide us with delivery status and tracking information for your order.

  • Our payment processor confirms whether a payment was authorized or declined (without sharing your full card details with us).

  • If you interact with our Facebook, Instagram, TikTok, or YouTube pages, those platforms may share limited interaction data with us in accordance with their own privacy policies.

 


2. Cookies and Similar Technologies

Like most online stores, we use cookies, pixels, and similar technologies to operate the Site, remember your cart and preferences, and understand how visitors use the Site. These include:

  • Essential cookies required for core functions such as checkout, account login, and Wishlist, provided through our e-commerce platform, Shopify.

  • Analytics tools, such as Google Analytics, which help us understand traffic and site performance.

  • Advertising/marketing pixels, such as the Meta (Facebook/Instagram) Pixel and similar tools, which help us measure the performance of our social media ads and show you relevant ads on those platforms.

You can control or disable non-essential cookies through your browser settings, and where available, through cookie consent controls on the Site. Blocking essential cookies may prevent parts of the Site — such as checkout — from working properly. You can also opt out of interest-based advertising from participating companies through the Digital Advertising Alliance of Canada or your browser and device settings.

 


3. How We Use Your Personal Information

We use the personal information described above to:

  • Process and fulfill your orders, including payment, shipping, and customer service related to those orders.

  • Create and maintain your account, Wishlist, and order history.

  • Respond to questions submitted through our Contact Us form or by phone/email.

  • Schedule and fulfill catering orders, tours, events, and food truck bookings, including accommodating dietary needs you tell us about.

  • Send you order confirmations, shipping updates, and other transactional messages.

  • Send you our newsletter and promotional offers, if you've subscribed — you can unsubscribe at any time (see Section 5).

  • Improve the Site, our products, and our customer experience, including through aggregated analytics.

  • Detect and prevent fraud, abuse, and security issues.

  • Comply with legal obligations, such as tax and accounting recordkeeping.

We do not sell your personal information to third parties.

 


4. How We Share Your Personal Information

We share personal information only as needed to run our business, and only with:

  • Service providers who help us operate the Site and fulfill orders, such as our e-commerce platform (Shopify), payment processor, email/newsletter provider, and shipping carriers. These providers are only permitted to use your information to provide services to us.

  • Analytics and advertising partners, such as Google and Meta, in connection with the cookies and pixels described in Section 2, so we can understand Site usage and measure ad performance.

  • Professional advisors (e.g., accountants, lawyers) where necessary for our business operations.

  • Legal or safety purposes, if required by law, court order, or government request, or to protect the rights, property, or safety of Cheese Boutique, our customers, or others.

  • A successor business, if Cheese Boutique is ever involved in a merger, acquisition, or sale of assets, in which case personal information may be transferred as part of that transaction, subject to this policy or a comparable one.



5. Your Privacy Rights and Choices

You have the following choices regarding your personal information:

  • Access and correction: You can review and update your account details (name, email, address) at any time by logging into your account, or by contacting us at mail@cheeseboutique.com.

  • Marketing opt-out: You can unsubscribe from our newsletter and promotional emails at any time using the "unsubscribe" link in any marketing email, or by contacting us directly.

  • Account deletion: You may request that we delete your account and associated personal information, subject to what we're required to retain for legal, tax, or fraud-prevention purposes (see Section 6).

  • Withdraw consent: Where we rely on your consent to process personal information (for example, marketing emails or optional cookies), you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

  • Ask us a question or file a complaint: You can contact our Privacy Officer at mail@cheeseboutique.com with any question, concern, or complaint about how we handle your personal information. If you're not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada.

To protect your privacy, we may need to verify your identity before fulfilling certain requests.

 


6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to:

  • Complete and support the transaction you requested (e.g., order fulfillment, returns, warranty claims).

  • Maintain business records required under Canadian tax and accounting laws (generally up to 7 years for financial/order records).

  • Resolve disputes, enforce our agreements, and prevent fraud.

Newsletter subscriber information is retained until you unsubscribe or request deletion. Account information is retained until you close your account or request deletion, subject to the retention needs above.

 


7. How We Protect Your Information

We use administrative, technical, and physical safeguards designed to protect your personal information, including encrypted (HTTPS) connections on the Site and reliance on PCI-DSS-compliant payment processing through Shopify Payments. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we work to use commercially reasonable measures appropriate to the sensitivity of the information involved.

 


8. Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at mail@cheeseboutique.com so we can delete it.

 


9. Third-Party Links

The Site may contain links to third-party websites, including our social media pages (Facebook, Instagram, TikTok, YouTube) and partner sites. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies before providing them with any personal information.



10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Effective date." We encourage you to review this page periodically.



11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Cheese Boutique 45 Ripley Ave, Toronto, ON M6S 3P2 Phone: (416) 762-6292 Email: mail@cheeseboutique.com